Crystal Nirvana Treks and Expeditions (cntreks.com) Terms of Services
Please read the Terms and Conditions before making any payments for any bookings on our website, and then tick the box that says “I accept to the Terms and Conditions” before making any payments.
That all reservations are done with Crystal Nirvana Treks and Expeditions Pvt. Ltd., Pachali Marg, 44600 Kathmandu, Nepal Email Enquiries: info@cntreks.com
1. KNOW YOUR TRAVEL
You must recognize that this is an adventure holiday taking place in some of the world’s most inhospitable terrain. This calls for some adaptability. The daily schedules we provide you with should only be used as a general guide. We are not liable for any delays brought on by domestic or international travel, strikes, governmental restrictions, inclement weather, natural disasters, rioting, fire, public vandalism, or any other act of God. In these circumstances, Crystal Nirvana Treks and Expeditions Pvt. Ltd is obligated to offer suitable alternatives that may be chosen by mutual consent. If a deal cannot be reached, Crystal Nirvana Treks and Expeditions Pvt. Ltd will only be liable for refunds that have been lessened by remittance fees and already-incurred costs.
2. OUR RESPONSIBILITIES TO YOU
We shall give you the right compensation if the agreement we have with you is not carried out as promised by us or our suppliers. However, we will not be liable if any failure in the performance of the contract is caused by: you; a third party unrelated to the provision of the travel arrangements; or due to unpredictable circumstances beyond our control, the consequences of which could not have been avoided despite all due care being taken; or an event that neither we nor our suppliers, despite our best efforts, could foresee or prevent.
Except in situations involving death, serious harm, or disease, our liability shall be restricted. Additionally, our liability should be limited in a manner similar to and/or consistent with:
The terms of the contracts with the businesses that supply the transportation for your travel plans. Subject to the agreements we have with local transporters, if and when we utilize them, these terms are integrated into this agreement.
3. Whenever in Nepal
If the contract we have with you is not performed as per your expectations due to failures attributable to a third party unrelated to the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which were absolutely unavoidable even if all reasonable care had been taken, or an event that we or our suppliers, even with all reasonable care, could not foresee or forestall, and you suffer, then we will be responsible for paying your damages.
4. Diverse Professions
Your package holidays from us do not include any additional activities, excursions, or extensional tours that you decide to plan or pay for while you are on vacation. Your contract for any additional tours, excursions, or optional activities that you reserve is with the tour provider, not with us. We are not liable for the activity, excursion, or tour’s provision or for anything that occurs while it is being run by the operator. Therefore, it is advisable that you plan any additional activities you wish to do or book with us in order to have a hassle-free vacation.
5. Data Security
It is solely our obligation to make sure that adequate security precautions are taken to safeguard your personal information. When you make a reservation, you consent to the disclosure of all the information you submit to our suppliers, wherever they may be headquartered. The information may also be shared to public officials such as customs or immigration if required by them, or as required by law within the limits of Nepal. Certain information may also be sent on to security or credit checking companies. We make sure that your personal information is well protected, regardless of the circumstance.
6. YOUR ENGAGEMENT WITH US
a. Holiday Pricing for You
Only when you make full payments to us using debit or credit cards that are recognized by us is your reservation considered fully confirmed. All online payments must match the prices listed on our portal. Sometimes, full payment for a service—like your flights—must be made at the time of reservation. After we receive your reservation, we will give you a confirmation invoice and an acknowledgement of your confirmed reservation.
b. If you suddenly change your reservation:
If you decide to alter your travel plans, you will be charged any fees incurred. The person who actually made the reservation or your travel agent must submit any requests for revisions in writing. It’s important to keep in mind that modifying a ticket might result in higher prices the closer the departure date is, so it would be very beneficial if you got in touch with us right away. This would give us time to move quickly to make the adjustments effecting the booking for your conveniences. The amount of the refund will depend on when the cancellation was made, and late cancellations will not receive one.
c. switching to a different holiday
If you want to switch to another holiday after we’ve sent you a confirmed invoice, we will try our best to accommodate you, but this may not always be possible. Any such request must be made in writing and come from the individual who made the actual reservation or your travel agent. You will be required to cover any additional expenses we incur in making this modification. You should get in touch with us as soon as you can because the expenses associated with transferring a booking could rise the closer the departure date gets. A week prior to departure is the latest you can transfer your vacation. Any requests you receive to transfer your reservation are subject to the fees listed in section 07 below.
7. If you complete your payment online using a debit or credit card that we accept, your reservation will be confirmed. If you cancel any offline reservations—including those for lodging and transportation—the following scale of fees will be applied in accordance with the conditions below:
DATE CHARGES FOR CANCELLATION WERE PAYED
10 days or less before departure 50% of the overall trip budget
a. If you fail to appear at the agreed-upon meeting location on the scheduled day, we will presume that you are running late and wait until you get in touch with us to let us know when you will be there. We will assume that you have canceled the tour if you don’t get in touch with us within 48 hours. Any money paid is not refundable.
b. Unless we are obliged to do so due to extraordinary or unforeseeable circumstances (force majeure), such as a severe natural disaster, major political unrest, or war, the tour will not be canceled. All funds provided to us, including the deposit, will be quickly refunded if we have to cancel the tour (less the unrecoverable costs such as air tickets cancellation). Any additional fees you may have incurred will not be refunded by us (such as insurance, visas, vaccinations and other incidental costs).
c. Crystal Nirvana Treks and Expeditions Pvt. Ltd. will not be responsible for making up any unused days in the event that the trip is cut short and the client returns early on their own initiative or for any other personal reason. The accommodation and any other fees incurred after departing from the schedule are the responsibility of the clients.
Booking and Cancellation of Transportation
Your booking will be finalized once you make full payment online through
Debit/Credit cards authorized by us, in the event of any off-line cancellations, the following scale of procedures will apply as per the conditions listed below:
a. If you fail to appear at the agreed-upon location on the scheduled date, we’ll presume you’ve been delayed and wait for you to get in touch. We will assume that you have canceled the transportation reservation if you don’t get in touch with us within 48 hours. Any money paid is not refundable.
b. Unless we are forced to do so by extraordinary or unforeseen circumstances (force majeure), such as a significant natural disaster, significant political turmoil, or war, the transportation reservation won’t be canceled.
8. Insurance for travel
We advise you to purchase travel insurance before signing up for the tour or hike. Ample coverage for baggage, medical costs, cancellation, helicopter evacuation, and emergency repatriation should be included. You must supply documentary proof of it. You need a credit card with a minimum US$5000 limit if you don’t have travel insurance. Travel insurance is essential, especially if you want to hike higher than 3000 meters.
If we are not certain that you have enough insurance in place, we retain the right to cancel your booking at any point before departure. Bikes, luggage, and other personal items are always at your own responsibility. No matter how it occurs, we will not be held liable for any luggage loss, damage, or accident. In this regard, we encourage you to review the exclusions in your insurance policy.
9. You should be completely informed of the contents of the dossier and trek information sheets because they contain details on the tour/trek and are considered to be a part of the contract. Changes may be made due to unusual weather, flight cancellations, illness, or other unforeseen situations. No refunds are granted for unused services or unfulfilled ambitions. However, the itinerary is merely a guide to what the group should accomplish, not a binding agreement. However, we do extend our sympathies. We offer all information and advise (on immunizations, the climate, trekking gear, visas, etc.) in good faith but without taking any responsibility. When least expected, NATURE CAN BE A BEAST. ALWAYS MAKE SURE TO CAREFULLY READ YOUR TOUR/TREK INFORMATION COPS.
10. Authority rights of the tour/trek guide
Once your reservation has been confirmed, you have agreed to follow the leader’s instructions, who is a representative of Crystal Nirvana Treks and Expeditions Pvt. Ltd. The conduct, schedule, and goals of the tour or excursion are ultimately decided by the leader. You may be asked to leave the tour without the right to any refund for unused services if, in the leader’s judgment, your behavior or physical condition is harmful to the safety, welfare, and well-being of the group as a whole (which are dominant considerations). The leader may also believe that your general wellbeing will be at risk by continuing with the vacation.
For your safety and general well-being, it is crucial that you accept the tour guide’s judgments that may impact the group or specific participants. Upon arrival, the tour/trek leader will give you a thorough briefing on your trip with Crystal Nirvana Treks and Expeditions Pvt. Ltd.
11. Complaints
Please let us know in writing within 10 days of the tour/conclusion trek’s if you have a problem that the tour guide cannot address right away or if you are not pleased with the resolution. It is highly advised that you fill out a report form while on the tour and immediately notify your tour guide of any complaints. If you don’t follow this straightforward approach, we won’t have had a chance to look into and resolve your complaint while you were on vacation, which could have an impact on your rights under this contract. Although we will make an effort to reach an agreement in good faith and according to justice, in the event of any disagreements, this procedure shall be regulated by the laws of Nepal.
12. A spirit of accountability
Your reservation is accepted on the assumption that you are aware of the potential risks and difficulties associated with adventure travel and that you have the necessary physical and mental preparation to go on your preferred trip. Before you book your trip, it’s helpful and wise for you to let us know if you have a pre-existing medical condition or impairment that could limit your enjoyment of the trip or the enjoyment of other group members. We have the right to reject your booking if, in our reasonable opinion, the vacation you’ve selected is incompatible with your disability or medical condition.
If medical issues are found, we reserve the right to cancel the agreement and issue a complete refund in place of compensation. Before you embark on any adventure with us, we provide you with printed trip information and pre-departure information packets that include advice on packing the appropriate clothing and equipment. If you are unable to follow the itinerary provided for your vacation or decide not to, Crystal Nirvana Treks and Expeditions Pvt. Ltd. is not responsible for providing substitute programs, excursions, lodging, services, or employees for the time the client is not present with the group. However, Crystal Nirvana Treks and Expeditions Pvt. Ltd. is responsible for the carelessness of its staff members and vendors while they are carrying out your order.
Any failures in the execution of the travel arrangements caused by the client, by a third party unrelated to the provision of the services and unpredictable or unavoidable, or as a result of unusual and unforeseeable circumstances beyond the company’s control that could not have been avoided despite all the care provided to the client are not the responsibility of the company.
13. Immigration, passport, and visa requirements
You are solely responsible for knowing your exact passport, visa, and other immigration requirements. You should confirm these with the pertinent Embassies and/or Consulates. If you are unable to travel because you did not follow all passport, visa, or immigration requirements, we will not be held liable.
To enable us to secure the relevant tickets, permits, and visas on your behalf, we may need complete and accurate passport information when a booking is submitted to us. We won’t be able to make the necessary bookings on your behalf if you don’t provide the necessary and accurate information when making your reservation, and we won’t be liable for any errors that might happen as a result of frantic or unpredictable circumstances that frequently arise due to the human element or a client’s unique characteristics.
14. Photographing for Advertising Purposes
The company is free to utilize any image or reproduction of you that is captured or shot (with your consent) during any of our tours for legitimate promotional materials of any sort, including brochures, website slideshows, video shows, and the internet.
15. When making a reservation, it is assumed that you have read, comprehended, and agreed to all of these booking conditions. This is done for your safety, our mutual benefit, and to ensure that your once-in-a-lifetime vacation dreams come true.
WARNING: IMMEDIATE
Any type of adventure travel, including a large portion of ” Crystal Nirvana Treks and Expeditions Pvt. Ltd.,” takes place outdoors in remote locations, often in less developed countries like Nepal, where conditions are less stable than, say, in Europe or the West. In such places, the unanticipated is a way of life, therefore even with careful planning and organization, our adventure programs should never be taken for granted like standard vacations. The emergency health and safety services that we are accustomed to in the industrialized world are not available in many of the outposts we visit in the Himalayas.
Internal flights may be canceled, road travel is sometimes uncomfortable and unpredictable, and hotels frequently fall short of Western expectations. The teahouses in the mountains are not exactly fancy, but they are cozy.